How We Work

Strelicia is an officially licensed logistics company in Georgia. We transport both private and commercial shipments, including oversized cargo.

We receive your packages at our offices in various countries and ship them to Georgia. 

Packages are accepted daily in all countries, from 10 AM to 6 PM local time of the sender's country. It is not possible to track each package on the website at the moment of receipt; all packages are updated during the preparation for shipment to Georgia. Shipments to Georgia occur once a week from Russia and once every two weeks from other countries.

All purchases must be delivered to our offices. 

When you enter information about your parcel on our website, it appears in your personal account with the status "Pending." When your item is prepared for dispatch from the sender's country, its status changes to "In Warehouse." When the item is on its way, the status updates to "Shipped." Upon arrival at customs in Tbilisi (a standard procedure for importing goods and not necessarily requiring payment of import duties), the status changes to "In Customs." Once the batch of goods is received from customs, the parcel status updates to "Sorting"—this means we are preparing the goods for pickup and sorting them into your personal packages. When the item is ready for pickup in Tbilisi, the status will be "Ready for Pickup in Tbilisi." After you receive the parcel, the status changes to "Received." Sometimes, the status may not update promptly; this is not a problem—the status will update after accounting. If you do not pick up your parcel within 30 days of receiving the notification of readiness in Tbilisi, it will be disposed of, and the status will change to "Disposed." If such an incident occurs, we hold no grudge, and you can continue using our service, though we prefer when you pick up your parcels on time.

We do not consolidate or separate your parcels. This is a fundamental condition of our service—we are not responsible for the contents of parcels sent to you by third parties. To consolidate parcels, we would need to open them and find additional packaging. We are not responsible for the composition of the shipment, the conformity of the contents, expiration dates, etc., we do not provide a guarantee for the goods in the parcels. Due to the martial law in Russia, we check the contents of the parcels for items prohibited for transportation.

We deliver goods from China not only to Georgia and Armenia, but also ship them to any country in the world.

If you activate cargo insurance, this action is irreversible for parcels already in the system! Please think carefully before enabling one-time or automatic insurance.

Entering incorrect personal information on our website—surname, name, document number—may lead to questions from the Georgian customs service, as this data is automatically included in customs documents for importing goods into Georgia.

To collect your goods at our Tbilisi office, you only need to provide your surname, name and account number on our website—any person you provide this information to can do this.

To receive goods in Tbilisi with home delivery, you need to call a courier yourself following the procedure described in the "Delivery in Georgia" section of the website.

For receiving goods outside of Tbilisi, you need to fill out the form provided in the "Delivery in Georgia" section of the website.

Order processing procedure here → https://strelicia.com/ru/page/order