Parcels for customs clearance are delivered to the customs terminal. After clearing customs, we collect the parcels at our office. For parcels subject to additional import duties, we prepare and print the declarations.

If your parcel is subject to tax, you will need to pay 20 GEL to the tax authority's account via bank transfer and an additional 30 GEL in cash to the declarant, which we will include in your delivery bill.

The actual tax varies by case and ranges from 18% to 30% of the item’s value, depending on the category of the item. Usually, it is 18%, but some items, like dietary supplements, may be taxed at a higher rate.

To process the customs declaration, you will need to obtain a Georgian tax code, which is issued once and for life. Although in Georgia it is referred to as "one-time," it is used for a lifetime.

You can obtain the tax code at any revenue service office with your passport, for free, in about 5 minutes, or online through the justice website.

The declaration for you is a description of the contents of the parcel (in the parcel's details section under "My Parcels") - we use this information to prepare customs documents.

Filling out the declaration is MANDATORY for all parcels except those from Wildberries and OZON, which we declare ourselves.

Parcels with a value exceeding 300 GEL, a weight exceeding 30 kilograms, or containing more than 5 identical items are subject to import tax.

Timely and accurate completion of the declaration is crucial. An undeclared or incorrectly filled declaration risks delaying the parcel at customs.

If your item should not be subject to tax, this will also be clear from your declaration.

1) The declaration must be completed no later than the receipt of the package at the warehouse in the country of origin.

2) If the package is not declared upon arrival in Georgia, it will be held by customs for a minimum of 8 days.

3) If you do not declare the package at all, it will be automatically transferred to the government for further disposal 30 days after its arrival in Georgia.

 Any type of drugs, including items containing narcotic substances;

• Plants or seeds containing narcotic or psychotropic substances;
• Real money, coins, or banknotes;
• Bank and credit cards and other financial instruments;
• Soil and seedlings with soil;
• Explosives and flammable substances;
• Psychotropic substances;
• Plant seeds over 25 grams;
• Medical products in quantities exceeding 10 packages;
• Poppy seeds;
• Medical potassium permanganate.
  
  We can deliver fragile items (mirrors, lamps, dishes, etc.), but we do not take responsibility for their safety. Damages will not be compensated.

Parcels to Tbilisi typically take 12-15 days to be delivered.

Delivery times are directly affected by road conditions, border queues, and the duration of customs processing. While we are responsible for ensuring that your cargo reaches Georgia, we cannot guarantee delivery times, as many factors that can delay delivery are beyond our control. Therefore, we strongly advise against ordering items that need to arrive by a specific date or if you have upcoming travel plans.

Payment can be made as follows:

• Online by card on our website – payment is processed instantly.
• By card at our office – payment is processed manually at the office.
• In cash at any Georgian bank branch, using the bank details provided on our website.
• By bank transfer using our details – payment is processed by the accountant within 2-3 business days, provided you have correctly filled out the "Payment Purpose" field.

After making the payment, please verify that the funds have been credited and the debt has been cleared. If necessary, use the “Clear Balance” button to write off the debt.

If you did not fill out the "Payment Purpose" field, you will need to contact us directly to have the funds credited. Provide a screenshot of the receipt showing payment details, and inform us of your surname and account number.

CASH PAYMENTS ARE NOT ACCEPTED AT THE OFFICE!

Shipping rates for parcels and purchases to Tbilisi (excluding Wildberries and OZON):

• Shipping from Turkey: 12 GEL per kg, minimum 18 GEL.
• Shipping from Greece: 14 GEL per kg, minimum 21 GEL.
• Shipping from Poland: 20 GEL per kg, minimum 30 GEL.
• Shipping from Russia: 15 GEL per kg, minimum 23 GEL.
• Shipping from China Air: 40 GEL per kg, minimum 60 GEL.
• Shipping from China Land: 27 GEL per kg, minimum 41 GEL.

If you need us to collect your parcel from Aksai using a third-party delivery service, an additional charge of 15 GEL applies for parcels up to 5 kg. Parcels over 5 kg must be delivered to our office.

Items longer than 50 cm and not volumetric are charged by length - 5 GEL for every 10 cm of length.

If the volumetric weight of a parcel exceeds its physical weight, the shipping cost is calculated based on the volumetric weight calculator.

If the parcel is not entered on the website in a timely manner by the client, then 10 GEL is added to the delivery cost for processing the parcel.
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Shipping rates from Wildberries or OZON to Tbilisi:

• 13 GEL per kg, rounded to the nearest 100 grams, with a minimum charge of 8 GEL, even for a 10-gram parcel (600 grams - 8 GEL, 900 grams - 12 GEL, 1.2 kg - 16 GEL, etc.).
• If the volumetric weight of the parcel exceeds its physical weight, the shipping cost is calculated based on the volumetric weight calculator (https://strelicia.com/ru/page/calculator) at 13 GEL per kilogram of volumetric weight.
• Items longer than 50 cm and not volumetric are charged by length - 5 GEL for every 10 cm of length.

Insurance for your cargo is available upon your request - 5% of the item’s value. You can select this service for all your shipments at once in your personal account under "Insure all my parcels" or choose insurance for individual shipments.

In case of loss or damage to insured cargo, the company will reimburse its value.

Storage of paid orders in Tbilisi is free for 1 month. Orders not collected within 1 month will be disposed of.

Free storage for unpaid orders is 3 days from the notification of readiness for pickup, after which a charge of 5% per day of the outstanding amount applies.

Delivery from Tbilisi within Georgia is paid separately, directly to the couriers delivering the parcel.