Terms and Conditions

LLC Strelicia, ID 404623939, hereinafter referred to as "the Company," website: www.strelicia.com, phone: +995 557350700, address: Tbilisi, Saingilo Street 42

and

Customer: An individual or legal entity, hereinafter referred to as "the Client," who utilizes Strelicia’s delivery services and is assigned a unique postal address (number) which is recorded on their personal page and matches the invoice and customs documentation attached to the cargo upon arrival, as well as data from LLC Strelicia as indicated in the database. This agreement is entered into as follows:

Terms:

Company - the entity providing transportation and forwarding services;

Client - the entity ordering, paying for the service, and receiving the cargo, considered a client and/or legal representative with the relevant authority;

Unique Postal Address - a postal number located in Turkey, Greece, Poland, China, or the Russian Federation, used by the client to receive orders. The address is available after registration in the client system at strelicia.com;

Cargo - a physical object accepted for transportation under the terms established by this Agreement, by any means of transport;

Cargo Shipment - a physically indivisible cargo consisting of one or more items, inseparable by packaging means, with specific dimensions, shape, and weight, and prepared for loading, transportation, storage, and unloading;

Additional Services - services that the Company provides to the Client for a fee;

Delivery - the transfer of cargo to the client (or their legal representative).

1. Subject of the Agreement

1.1 The subject of the agreement is the provision of delivery services to Georgia for cargo directed by the client and arriving at warehouses located in Turkey, Greece, Poland, or the Russian Federation, as specified to the client by the Company, which the Company provides on its behalf and at the client's expense.

1.2 Registration with Strelicia is free and voluntary. Registration is done on the website www.strelicia.com. Service terms (agreement) are publicly available. Using Strelicia’s services and placing an order implies acceptance of the terms of the agreement. The user is responsible for protecting the confidentiality of their registration data and controlling all operations conducted by third parties using their data. Contact information provided by the user during registration is confidential, except where disclosure is required by law or otherwise.

1.3 The Company reserves the right to refuse services to individuals (natural or legal persons) engaged in activities similar to Strelicia, founders of such companies, or individuals holding any managerial positions.

1.4 The Company may refuse to provide services to individuals who interact with the Company’s employees in an abusive manner. The account of such clients will be blocked without the possibility of recovery.

2. Transportation Costs, Weight Rounding, and Payment

2.1 The cost of transporting packages is calculated based on the total weight. The charge per kilogram is 12 Georgian Lari from Turkey, with a minimum of 18 Lari; 14 Georgian Lari from Greece, with a minimum of 21 Lari; 15 Georgian Lari from the Russian Federation, with a minimum of 23 Lari; and 20 Lari per kilogram from Poland, with a minimum of 30 Lari. If the volumetric weight of the package exceeds the physical weight, the international rule for calculating transportation costs based on volumetric weight applies.

2.2 The cost of delivery from Wildberries or OZON is 13 Lari per kilogram, rounded to 100 grams, with a minimum of 8 Lari, even if the package weighs 10 grams. If the volumetric weight exceeds the physical weight, the cost is calculated using the volumetric weight calculator at 13 Lari per kilogram of volumetric weight. If it is necessary to return goods at pick-up points in Russia, at the client's request - return payment is 5 GEL for each returned item.

2.3 Payment must be made only through the payment methods specified on www.strelicia.com. Otherwise, confirmation of receipt of funds will be delayed, leading to a delay in the delivery of the goods.

2.4 If the client does not pay for the delivery services within 3 days from the notification of delivery, from the fourth day onward, storage of the goods will incur a fee of 5% of the delivery cost per day. The client is fully responsible for timely receipt of the notification; the Company is not liable if the client does not read SMS or email, changes their phone number without notifying the Company, or provides incorrect information during registration or for any other reasons beyond the Company’s control that prevent the client from receiving notifications.

2.5 The weight is calculated from 1.5 kg for packages and 0.5 kg for Wildberries or OZON, rounded to the nearest 100 grams.

2.6 Settlement between the parties is carried out after the delivery of the cargo to the warehouse in the country of origin, before delivery to the consignee.

2.7 If within 30 (thirty) calendar days from the arrival of the shipment in Georgia the client has not paid the transportation cost and the shipment has not been removed, the Company will dispose of the goods in any manner it deems appropriate.

2.8 The client pays the amount calculated for each specific shipment based on the invoice issued by the Company.

2.9 In the presence of a debt on the client's account, a deposit will not be issued until the debt is fully settled.

2.10 Packages are not transferred to another box or repacked.

2.11 Multiple items are not consolidated into one or several boxes.

3. Liability for Cargo

3.1 The Company’s liability for cargo arises only upon payment by the client of the Company’s insurance premium, amounting to 5% of the cargo value. The insurance covers protection against external damage or loss of the shipment. The service does not include checking the contents of the package for damage or functionality.

3.2 The service does not cover the following types of goods: fragile items (e.g., glass, screens, dishes, porcelain, chandeliers, wall sconces, etc.). The Company does not compensate for damage if the packaging box appears undamaged. If the contents of the package or partial damage (broken glass, screen, etc.) occur and the package has no external damage, the recipient must pay for the transportation and remove the package; otherwise, the Company reserves the right to immediately terminate service to the client.

3.3 In the event of a loss, the amount to be compensated is limited to the declared value of the package, as indicated in the purchase document, and does not exceed the amount declared by the user. Additionally, the list and quantity specified in the invoice must match the list and quantity stated in the declaration.

3.4 To claim compensation, the buyer must present the purchase document along with the tracking code assigned by the postal company, or in the case of items purchased from a store, a purchase receipt or an equivalent document.

3.5 Within 5 (five) business days after receiving the documentation specified in 3.4, the Company will verify the receipt of payment according to these terms and provide the client with information about the decision made.

3.6 In the case of loss, compensation is provided within 14 calendar days from the date of the claim.

3.7 If the client has intentionally or negligently provided incorrect address information, resulting in failure to deliver the cargo due to the client’s fault, the cost of the cargo will not be reimbursed.

3.8 Compensation for cargo processed by the client in violation of postal and courier requirements is not provided.

3.9 Confiscation of cargo by customs authorities is not a case eligible for compensation.

3.10 In the event of compensation and delivery of cargo to the Company’s warehouse, the Company will notify the client, who must replenish the account within 3 (three) days to cover the outstanding balance.

3.11 Delivery times depend directly on road conditions, border queues, and the duration of customs clearance. We are responsible for ensuring that your cargo is delivered to Georgia but cannot guarantee delivery times as many factors affecting the timing are beyond our control. Therefore, we strongly advise against ordering items that need to arrive by a specific date or if you need to leave.

4. Client or User Obligations

4.1 When registering in the system and creating an account, use only real names, surnames, and other identification details. The data uploaded to the system is confidential and not accessible to other parties, except those involved in the cargo transportation process.

4.2 Use the assigned unique postal address/number when placing orders with online stores.

4.3 Provide the forwarder with the relevant information about the cargo promptly upon request and give instructions necessary for signing shipping documents and providing required information for customs and other actions. Additionally, the client must provide the forwarder with the necessary documents confirming the accuracy of the provided information.

4.4 If the cargo is hazardous, the client must inform the forwarder of the exact nature of the hazard and indicate the safety measures.

4.5 Cargo that the forwarder was unaware of being hazardous may be unloaded, destroyed, or damaged at any time and place without liability for damage.

4.6 The client must, if required by the type of cargo, pack it according to transportation requirements.

4.7 Comply with the customs legislation of Georgia as well as the requirements and restrictions set by postal and courier services of the dispatch countries for cargo (packages).

4.8 Timely and fully complete the customs declaration for each batch of cargo separately. In case of violation of customs legislation by the client in the countries of receipt and delivery of the cargo, resulting in the imposition of taxes and/or customs duties and/or cargo confiscation, no financial or other claims against the Company will be accepted.

4.9 The client confirms that documents (identity card, passport, bank receipt) presented for receiving the cargo (package) are accurate, and the responsibility for the authenticity of these documents fully rests with the client.

4.10 The client must inspect the contents of the package before receiving it. Claims regarding damage to the product will not be considered after leaving the office. The Company is not responsible for any possible damage or loss of the product within the package.

5. Customs Clearance

5.1 The declaration (indicating the name of the sender, product code, and price) on the Strelicia website is mandatory. The user bears full responsibility for the accuracy of the information.

5.2 The fee for processing documentation for cargo subject to customs duties is 20 Lari per declaration for an individual’s cargo and 100 Lari for commercial cargo for legal entities. Additionally, the declarant’s services are charged at 30 Lari, which will be included in the delivery cost.

5.3 In the event of a fine imposed on the Company by the customs service or the Ministry of Finance of Georgia due to the client’s failure to fully or partially comply with the service conditions (e.g., incomplete or inaccurate product declaration), the client is responsible for paying the fine.

5.4 Strelicia reserves the right to refuse to perform customs clearance actions if the client fails to comply with or delays procedures related to cargo (package) declaration. If customs procedures are not completed or deadlines are missed due to the client’s fault, the Company is not liable for any damages.

6. Prohibited Goods

6.1 The client must familiarize themselves with the list of prohibited goods, which is indicated in the “Prices, Terms, and Declarations” section on the strelicia.com website, as well as in open sources on the internet, including the customs service website in Georgia. If the client sends prohibited products, the Company is not responsible for the shipment of the product to Georgia or its confiscation by customs abroad.

7. Other Conditions

7.1 The use of offensive language, actions against the Company’s interests, dissemination of unverified information, direct or indirect advertising of another forwarding company, whether by email, phone, chat, or in person, as well as on the Company’s Facebook page or blog, will lead to the immediate and unconditional termination of service to the user or identified individual, and the cancellation and blocking of the disseminated text or comment from the Company’s Facebook page or blog.

7.2 The Company reserves the right to record and retain interactions (communications) with clients through all forms of internet, telecommunications, or video surveillance systems, including email, chats, or phone calls, Facebook, or blog comments, which may be used by the Company to protect its rights, in case of legal disputes or other conflicts with the client.

7.3 Accounts from which no orders have been made will be considered inactive and will be automatically canceled after 3 months of registration.

7.4 The Company reserves the right to amend the terms of service or terminate service to the client, with prior notice on its website, without further agreement with the client.