Only 586 items remain unsorted from the received parcels. We are sorting fairly quickly, given the available volume. We expect to finish sorting completely by Tuesday evening.
On Monday, June 30, from 3 to 7 p.m., there will be additional time for issuing goods in Tbilisi. If your goods are ready by this time, you will be able to pick them up on Monday.

Dear Customers,

Yesterday, on June 22, four out of five delayed shipments from Russia successfully arrived in Georgia. All parcels received in Russia up to and including May 20 are now in Georgia. One more shipment is still on its way — its arrival is expected within 10–12 days. The next one is currently being processed.

What’s happening at the border?

The situation at the Russian-Georgian border remains extremely tense. Postal trucks are subjected to thorough inspections: every parcel is opened, photographed, and meticulously documented. After each inspection, we receive detailed photo reports describing the contents — a process that takes a significant amount of time. At some point, customs officers grew tired of reviewing small, low-value items, and some goods began passing through without inspection.

Despite heightened scrutiny, all shipments have arrived intact and undamaged — with no losses or mix-ups. We have made every effort to ensure the goods were treated with care and handled correctly.

It is currently unclear when the situation will improve. Artificial obstacles are being deliberately created for postal trucks.

How are we adapting to the new conditions?

To ensure more stable and faster delivery, we have implemented the following changes:

We will now use smaller vehicles (300–500 kg instead of 2–5 tons). These attract less attention from customs and, as experience shows, cross the border faster.

The receiving address in Russia has been changed: instead of Rostov, it is now Vladikavkaz. This shift is due to our transition from "postal" declarations to "commercial" ones. Postal declarations can only be processed through Rostov customs, whereas commercial ones can go through Vladikavkaz.

Starting July 1, our delivery rates will change:
Parcels: 17 GEL/kg (minimum 25 GEL)
OZON and Wildberries: 15 GEL/kg (minimum 10 GEL)

These changes are due to the need for re-declaration, increased logistics costs, and higher customs clearance expenses.

Reasons for the delays

We refrained from publishing details earlier, as any public discussion could have led to further complications at the border. Some clients suggested calling Russian customs — such actions could have worsened the situation.

We are now ready to explain the reasons behind the delays:

The first truck was hit by a drone strike, damaging the roof and windshield. Repairing it was faster than re-declaring a new vehicle, but the delay caused it to arrive at the border at the same time as the second truck.

The second truck was held for inspection far longer than usual — one parcel was declared as "bags and backpacks," but in fact contained three gas masks. In Russia, transporting dual-use or military-grade items is currently punishable by law. The goods were confiscated, and the driver narrowly avoided criminal charges. After this incident, inspections became even stricter, and our trucks were placed under greater scrutiny.

We tried to send the third shipment after the first two inspections were completed. However, customs noticed its preliminary declaration in the system and summoned it for inspection.
Our declarations are based on client-provided information, and unfortunately, some descriptions were inaccurate, leading to complications. The declarations were voided, and new ones had to be issued for the truck to exit Russia. We decided to switch from "postal" to "commercial" declarations, which require full re-categorization of the cargo. For 3–5 tons, that means 700–1300 item listings — a labor-intensive task, especially since declarants don’t work on holidays or weekends. Only with such declarations were our trucks allowed to leave.

The fourth truck was processed under the new system, but it contained 360 kg of white powder dietary supplements. Though previously shipped without issues, this time customs sent samples for testing. This delayed the shipment by almost a month.

Throughout all inspections, our trucks were denied exit documents — even for those with updated and approved declarations.

Many people noted that they see no queues at the Lars border crossing. For clarification: inspection terminals are not located directly on the main road but off to the side. Trucks line up there like in a parking lot, not in visible rows. Unloading and reloading at the terminals is mandatory and very expensive. Every day of delay costs 1,500 rubles per truck. These expenses are significant, so we are just as eager as you are for quick processing and border clearance. Although the terminal is part of the government control system, it is privately operated and follows its own procedures.

New rules and safety measures

We now open all parcels before shipment. If an item is potentially prohibited, it will be disposed of without notice, and the client’s account will be blocked.

Commercial and personal shipments will now be separated. This reduces risk, as commercial goods can delay personal parcels and vice versa.

Postal trucks are still effectively blocked from exiting Russia. Some clients have criticized us for not using taxi drivers to move delayed goods like other carriers do. However, this practice falls into a legal grey area under Georgian law. While Georgia is currently turning such vehicles back at the border without penalty, this growing flow could soon trigger stricter enforcement. Whether customers will also be affected remains unclear.
We are not willing to take such risks with our clients’ goods, and our shipment volumes make this approach unfeasible anyway.

Support and gratitude

This delay has been a serious challenge for our entire team: drivers were away from home for months, staff in Russia and Georgia worked under enormous pressure, and the financial burden on the company was severe. But we are persevering. We follow the law, continue to operate honestly, and seek solutions even under the most difficult circumstances. Thank you to everyone who supported us during this time. Your trust is our greatest motivation.

Dear customers,

Please note that May 9 and 12 are public holidays.

We will start working on May 13.

Dear Customers!

At the moment, all our shipments have reached the Russian border and are undergoing extended additional inspections alongside other postal carriers. This is causing delivery delays, and we sincerely apologize for the inconvenience.

Russian customs authorities have requested additional certificates for randomly selected items from customer parcels. These goods were purchased from Wildberries and OZON marketplaces and are not commercial shipments, making such demands rather questionable. Nevertheless, in order to clear customs, we are required to comply.

We are currently in contact with the relevant sellers on Wildberries and OZON to obtain the necessary documentation. Unfortunately, this process is slowed down by the May holidays in Russia and takes time, but our team is doing everything possible to resolve the situation as quickly as we can.

The tightening of customs inspections appears to be linked to the recent expansion of the official Wildberries presence in Georgia. Earlier this year, the company submitted complaints alleging that postal carriers were handling “illegal shipments.” No violations were found on our side, yet artificial barriers are now being created, seemingly under instructions from “above.” The reason is clear — our service provides customers with access to a broader range of products and more favorable delivery terms compared to direct Georgian shipments.

Wildberries is known for its “particular” approach to business and competition, so we are not surprised by the pressure being applied.

Despite the challenges, we remain committed to transparency and fair practices. We will continue to operate legally and do everything in our power to ensure stable delivery and reliable service for our customers.

Thank you for your trust and patience. We are with you — and here for you.

The increased border inspections have been lifted.

We have submitted the export declarations, and the cargo trucks have joined the general queue. The situation on the road remains difficult and dangerous, with periodic closures due to snow avalanches or rockfalls.

At the moment, no one can provide any forecasts regarding the dates of crossing the border.

At the moment, we have three cargo shipments at the border with Russia.

The Russian customs authorities are currently conducting their annual scheduled "inspections" of postal carriers. During these "inspections," 9 out of 10 vehicles are sent for additional checks. These checks often result in damage to customers' goods, mix-ups in recipient packaging, and the "loss" of many valuable items. Additionally, the inspections frequently take significantly longer than the legally allowed 10 days, as priority is given to vehicles carrying perishable goods.

Attempting to cross the border before the end of these “inspections” risks even greater delays and certainly leads to substantial financial losses — both from the paid inspection process itself and from compensating customers for the damages that will inevitably occur.

The company’s management has decided to wait until the heightened customs checks in Russia are over before moving the cargo across the border.

We are hopeful, along with you, for a swift resolution to this situation, as we are incurring daily losses due to vehicle downtime.

We are not scheduling the fourth shipment for transportation yet — we are waiting for at least the first vehicle to successfully cross the border.

Unfortunately, our car was hit by a drone in Russia. The cargo and the driver were not damaged, but the cabin has no windshield and a hole in the roof. One flight will be delayed for some time. Our technical support service, upon your request, can provide you with a video confirming this situation.

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To pay for our services with points, you need:
1. Go to the Replenishment tab on our website. 
2. Enter the amount of points that you have on your account in the UDS application into the Promotional Code window, enter the code from the UDS application (6 digits, it will be generated when you click on the “Discount Code” button).
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All three flights that were on the road arrived safely in Tbilisi, received from customs and sorted, and will be ready for collection at standard parcel pickup times.

Due to the fact that the capacity of trucks at the Russian border is limited, the flight sent later arrived in Georgia earlier - since it was loaded into a truck with a carrying capacity of 2 tons. The previous trip in a 5 ton truck has not yet been completed.

There is still a danger of avalanches in the mountains, the snow is cleared slowly, the traffic on the highway is reversed - large vehicles are allowed through with perishable cargo on a priority basis, our cargo is not perishable - so, unfortunately, we were not allowed through on a first-come, first-served basis.

We apologize for the current situation and are making every effort to resolve it as quickly as possible. Thank you for your patience and understanding.

There may be delays in cargo from Russia, as well as delivery of parcels within Georgia, for an indefinite period of time, due to unfavorable weather conditions on the territory of Georgia.

The delayed flight from Russia is on its way, the car is being repaired.