Dear customers,

Please note that May 9 and 12 are public holidays.

We will start working on May 13.

Dear Customers!

At the moment, all our shipments have reached the Russian border and are undergoing extended additional inspections alongside other postal carriers. This is causing delivery delays, and we sincerely apologize for the inconvenience.

Russian customs authorities have requested additional certificates for randomly selected items from customer parcels. These goods were purchased from Wildberries and OZON marketplaces and are not commercial shipments, making such demands rather questionable. Nevertheless, in order to clear customs, we are required to comply.

We are currently in contact with the relevant sellers on Wildberries and OZON to obtain the necessary documentation. Unfortunately, this process is slowed down by the May holidays in Russia and takes time, but our team is doing everything possible to resolve the situation as quickly as we can.

The tightening of customs inspections appears to be linked to the recent expansion of the official Wildberries presence in Georgia. Earlier this year, the company submitted complaints alleging that postal carriers were handling “illegal shipments.” No violations were found on our side, yet artificial barriers are now being created, seemingly under instructions from “above.” The reason is clear — our service provides customers with access to a broader range of products and more favorable delivery terms compared to direct Georgian shipments.

Wildberries is known for its “particular” approach to business and competition, so we are not surprised by the pressure being applied.

Despite the challenges, we remain committed to transparency and fair practices. We will continue to operate legally and do everything in our power to ensure stable delivery and reliable service for our customers.

Thank you for your trust and patience. We are with you — and here for you.

The increased border inspections have been lifted.

We have submitted the export declarations, and the cargo trucks have joined the general queue. The situation on the road remains difficult and dangerous, with periodic closures due to snow avalanches or rockfalls.

At the moment, no one can provide any forecasts regarding the dates of crossing the border.

At the moment, we have three cargo shipments at the border with Russia.

The Russian customs authorities are currently conducting their annual scheduled "inspections" of postal carriers. During these "inspections," 9 out of 10 vehicles are sent for additional checks. These checks often result in damage to customers' goods, mix-ups in recipient packaging, and the "loss" of many valuable items. Additionally, the inspections frequently take significantly longer than the legally allowed 10 days, as priority is given to vehicles carrying perishable goods.

Attempting to cross the border before the end of these “inspections” risks even greater delays and certainly leads to substantial financial losses — both from the paid inspection process itself and from compensating customers for the damages that will inevitably occur.

The company’s management has decided to wait until the heightened customs checks in Russia are over before moving the cargo across the border.

We are hopeful, along with you, for a swift resolution to this situation, as we are incurring daily losses due to vehicle downtime.

We are not scheduling the fourth shipment for transportation yet — we are waiting for at least the first vehicle to successfully cross the border.

Unfortunately, our car was hit by a drone in Russia. The cargo and the driver were not damaged, but the cabin has no windshield and a hole in the roof. One flight will be delayed for some time. Our technical support service, upon your request, can provide you with a video confirming this situation.

What does it give you:

• By joining you automatically receive 2 GEL to your bonus account.
• By recommending our service you receive 3 GEL for each recommendation (after your friend pays for the order).
• Then, from every payment your friends make, you receive 5% of their purchase to your bonus account - always.
• When making payments for our services you always receive 3% cashback.
• By using these opportunities you will save on our services; the discount when paying with accumulated points can reach up to 100%.
• Even if you leave Georgia, but continue to make recommendations and receive points, we will pay you the accumulated points in multiples of 100 GEL to any bank card.
  
  What you need to join:

Follow the link: https://kpnn7304.uds.app/c/join?ref=hqxk1333 
Download the application and register in it.

Using the Recommend button, send a link to everyone who may be interested in our services.
________________

To pay for our services with points, you need:
1. Go to the Replenishment tab on our website. 
2. Enter the amount of points that you have on your account in the UDS application into the Promotional Code window, enter the code from the UDS application (6 digits, it will be generated when you click on the “Discount Code” button).
3. In the last window, select Payment with UDS points, instead of Payment by card and click Next. 
Points will be debited automatically.

If there are not enough points to fully pay the cost of delivery, you can top up your balance here with a card for the missing amount, then pay for the delivery in full.

Thank you for using our service!

All three flights that were on the road arrived safely in Tbilisi, received from customs and sorted, and will be ready for collection at standard parcel pickup times.

Due to the fact that the capacity of trucks at the Russian border is limited, the flight sent later arrived in Georgia earlier - since it was loaded into a truck with a carrying capacity of 2 tons. The previous trip in a 5 ton truck has not yet been completed.

There is still a danger of avalanches in the mountains, the snow is cleared slowly, the traffic on the highway is reversed - large vehicles are allowed through with perishable cargo on a priority basis, our cargo is not perishable - so, unfortunately, we were not allowed through on a first-come, first-served basis.

We apologize for the current situation and are making every effort to resolve it as quickly as possible. Thank you for your patience and understanding.

There may be delays in cargo from Russia, as well as delivery of parcels within Georgia, for an indefinite period of time, due to unfavorable weather conditions on the territory of Georgia.

The delayed flight from Russia is on its way, the car is being repaired.

We inform customers that the flight from Russia with shipments from 21.01 to 01.02 is delayed due to a car breakdown on the highway.

All parcels from Russia received before December 25th were delivered to Tbilisi on December 28th.
Delivery of parcels in Tbilisi - December 30, 2024, from 15 to 20 hours. 
from December 31, 2024 to January 9, 2025 - days off. The first working day in 2025 is January 10. 
We wish you pleasant holidays.